OFFICE POLICY


Therapist Background and Qualification
    Shinju Emmy Chang (Therapist) has been practicing as a Marriage and Family Therapist
    since 1996, working with children, individuals, couples, groups and families.  
    Therapist’s theoretical orientation can be described as Cognitive-Behavioral and Family
    System approaches.  

Confidentiality
    The information disclosed by Patient is generally confidential and will not be released to
    any third party without written authorization from Patient, except where required or
    permitted by law.  Exceptions to confidentiality, include, but are not limited to reporting
    child, elder and dependent adult abuse, when a patient makes a serious threat of
    violence towards a reasonably identifiable victim, or when a patient is dangerous to
    him/herself or the person or property of another.

Insurance
Fee and fee arrangements
    The usual and customary fee for service is USD $ 120.00 per 50-minutes individual
    session.  Session longer than 50-minutes are charged for the additional time pro rata.  
    Therapist reserve the right to periodically adjust this fee.  Patient will be notified of any
    fee adjustment in advance.  In addition, this fee may be adjusted by contract with
    insurance companies, HMOs, managed care organizations, or other third-party payors, or
    by agreement with Therapist.

    Patient is expected to pay for services at the time services are rendered.  Therapist accepts
    cash and checks.    Patient may also pay by major credit cards (Visa, Master, American
    Express and Discover Card).

Risks and Benefits of Therapy
    Psychotherapy is a process in which Therapist and Patient, and sometimes other
    members, discuss a myriad of issues, events, experiences and memories for the purpose of
    creating positive change so Patient can experience his/her life more fully.  It provides an
    opportunity to better, and more deeply understand oneself, as well as, any problems or
    difficulties Patient may be experiencing.  Psychotherapy is a joint effort between Patient
    and Therapist.  Process and success may vary depending upon the particular problems or
    issues and being addressed, as well as many other factors.

    Participating in therapy may result in a number of benefits to Patient, including, but not
    limited to, reduced stress and anxiety, a decrease in negative thoughts and self-
    sabotaging behaviors, improved interpersonal relationships, increased comfort in social,
    school, and family settings, and increased self-confidence.  Such benefits may also
    require substantial effort on the part if Patient, as well as his/her caregiver(s) and /or
    family member(s), including an active participation in the therapeutic process, honestly,
    and a willingness to change feelings, thoughts and behaviors.  There is no guarantee that
    therapy will yield any or all of the benefits listed above.

    Participating in therapy may also involve some discomfort, including remembering and
    discussing unpleasant events, feelings, and experiences.  This discomfort may also extend
    to other family members, as they may be asked to address difficult issues and family
    dynamics.  The process may evoke strong feelings or sadness, anger, fear, etc.  There may
    be times in which Therapist will challenge the perceptions and assumptions of the
    Patient or other family members, and offer different perspectives.  The issues presented by
    Patient may result in unintended outcomes, including changes in personal relationships.

    During the therapeutic process, many patients find that they feel worse before they feel
    better.  This is generally a normal course of events.  Personal growth and changes may be
    easy and swift at times, but may also be slow and frustrating.  Patient should address any
    concerns his/she has regarding his/her progress in therapy with Therapist.

Records and Record Keeping
    Therapist may take notes during session, and will also produce other notes and records
    regarding Patient’s treatment.  These notes constitute Therapist’s clinical and business
    records, which by law, Therapist is required to maintain.  Such records are the sole
    property of Therapist.  Therapist will not alter his/her normal record keeping process at
    the request of any patient or representative.  Should Patient request a copy of Therapist’s
    records, such a request must be made in writing.  Therapist reserves the right, under
    California law, to provide Patient or Representative, with a treatment summary in lieu of
    actual records.  Therapist also reserves the right to refuse to produce a copy of the record
    under certain circumstances, but may, as requested, provide a copy of the record to
    another treating health care provider.  Therapist will maintain Patient for ten years
    following termination of therapy.  However, after ten years, Patient's records will be
    destroyed in a manner that preserves Patient’s confidentiality.

Cancellation Policy
    Patient is responsible for payment of the agreed upon fee for any missed session(s).  
    Patient is also responsible for payment of the agreed upon fee for any session(s) for which
    Patient failed to give Therapist at least 24 hours notice of cancellation.  

Termination of Therapy
    Therapist reserves the right to terminate therapy at his/her discretion.  Reasons for
    termination include, but not limited to, untimely payment of fees, failure to comply with
    treatment recommendations, conflicts of interest, failure to participate in therapy, Patient
    needs are outside of therapist’s scope of competence or practice, or Patient is not making
    adequate progress in therapy.  Patient has the right to terminate therapy at his/her
    discretion.  Upon either party’s decision to termination therapy, Therapist will generally
    recommend that Patient participates in at least one, or possible more, termination session
    (s).  These sessions are intended to facilitate in a positive termination experience and
    give both parties an opportunity to reflect on the work that has been done.  Therapist
    will also attempt to ensure a smooth transition to another therapist by offering referrals to
    Patient.

Policy Regarding Consent for the Treatment of a Minor Child
    A minor patient will benefit most from psychotherapy when his/her parent(s), guardian(s)
    or other caregiver(s) are supportive of the therapeutic process.

    Therapist generally requires the consent of both parents prior to providing any services to
    a minor child.  If any question exists regarding the authority of Representative to give
    consent for psychotherapy, Therapist will require that Representative submit supporting
    legal documentation, such as a custody order, prior to the commencement of services.

    Therapist will not voluntarily participate in any litigation, or custody dispute in which
    Patient, or Representative, and another individual, or entity, are parties.  Therapist has a
    policy of not communicating with Representative’s attorney and will generally not write
    or sign letters, reports, declarations, or affidavits to be used in Patient’s, or Representative’
    s, legal matter.  Therapist will generally not provide records or testimony unless
    compelled to do so.  Should Therapist be subpoenaed, or ordered by a court law, to
    appear as a witness in an action involving Patient, Representative agrees to reimburse
    Therapist for any time spent for preparation, travel, or other time in which Therapist has
    made him/herself available for such an appearance at Therapist’s usual and customary
    hourly rate of   USD $120.00  .  In addition, Therapist will make efforts to be uninvolved
    in any custody dispute between Patient’s parents.

    The information disclosed by Patient, as well as any records created, is subject to the
    psychotherapist-patient privilege.  The psychotherapist-patient privilege results from the
    special relationship between Therapist and Patient in the eyes of the law.  It is akin to
    the attorney-client privilege or the doctor-patient privilege.  Typically, the patient is the
    holder of the psychotherapist-patient privilege.  If Therapist receives a subpoena for
    records, deposition testimony, or testimony in a court of law, Therapist will assert the
    psychotherapist-patient privilege on Patient’s behalf until instructed, in writing, to do
    otherwise be a person with the authority to waive the privilege on Patient’s behalf.  
    When a patient is a minor child, the holder of the psychotherapist-patient privilege is
    either the minor, a court appointed guardian, or minor’s counsel.  Parents typically do
    not have the authority to waive the psychotherapist-patient privilege for their minor
    children, unless given such authority by a court of law.  Representative is encouraged to
    discuss any concerns regarding the psychotherapist-patient privilege with his/her
    attorney.

    Patient, Representative, should be aware that he/she might be waiving the  
    psychotherapist-patient privilege if he/she makes his/her mental not emotional state an
    issue in a legal proceeding Patient, or Representative, should address any concerns
    he/she might have regarding the psychotherapist-patient privilege with his/her attorney.


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(626) 236-2887